FAQ’s

Q: How can I place an order on Eshaal Scents?

A: To place an order, simply browse our website, select your desired items, add them to your cart, and proceed to checkout. You’ll need to provide your shipping and payment details to complete the order.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) for orders within Pakistan.

Q: What are your shipping options and delivery timeframes?

A: We offer standard shipping option. Standard delivery typically takes 3-5 business days, within Pakistan.

Q: Can I track my order after it has been placed?

A: Yes, once your order is dispatched, we will provide you with a tracking number. You can use this number to track the status of your shipment.

Q: What is your return and exchange policy?

A: We have a hassle-free return and exchange policy. If you receive a damaged or incorrect item, please contact our customer support within 7 days of delivery to arrange for a return or exchange.

Q: Are there any additional charges apart from the product price and shipping fee?

A: Our prices are all-inclusive, and there are no hidden charges. However, if you choose COD, there might be a nominal handling fee.